Hiddekel Studio Demonstration Build
AI Support Agent for a SaaS Product
- Problem
- A SaaS team was drowning in repetitive support tickets — 60%+ of incoming questions were already answered in their docs, but customers couldn't find the answers in time.
- What we built
- A production AI support agent that ingests product documentation, answers product questions in plain English, and escalates anything it isn't confident about to a human with full context attached.
- Outcome
- In testing, the agent answers 70% of incoming questions without escalation — projected to save 15+ hours/week of support effort.
- Timeline & stack
- 5 weeks · Next.js, Postgres, Claude API, Pinecone, Vercel
Offer 1 — AI Product & Agent Build
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